Service Card
Benefits and guarantees
Free with every pair of prescription glasses, together with free insurance.
When you buy a new pair of prescription glasses at the Poliottica shop in Imperia, you receive the Service Card free of charge, which also includes free insurance against theft, accidental breakage, loss and change of prescription.
Here you’ll find every point of the Card, before and after your purchase, to read at your leisure.
Audagna & Barletta
Opticians and optometrists in Imperia since 1972
Service Card
Before your purchase
Optometric eye examination
Optics has developed new techniques and procedures for visual analysis. The examination is carried out with modern instruments and methods that allow an excellent optometric examination. We have reached a level of professionalism that allows us to offer you a qualified service suited to modern needs.
Listening, to find the ideal solution together
Not only in visual analysis but also when choosing glasses, the case history is extremely important. By knowing the customer’s profession, habits and hobbies, we can guide them towards the right choice.
Contact lens fitting and training
After many years of optometric experience in contact lens practice, we can provide you with the contact lenses best suited to your eyes.
We all know the benefits: you see more clearly, you have a full field of vision, you feel freer.
Ready to try? You can do so free of charge. We look forward to seeing you!
Complete personalisation and optimisation of your glasses
Our edging systems are among the most advanced and, above all, they are designed to communicate directly with the lens manufacturing chain, for personalised lens production. Thanks to their continuous development they offer an ever more efficient service, and full integration with the production system ensures the greatest benefits in terms of quality and speed of processing. Before placing the order, customers can see the final result in terms of lens thickness and measurements, viewing it in a 3D animation.
Image consultancy and virtual try-on
Glasses are a frame for the eyes and there are countless frames on the market, which is why we look forward to helping you assess and optimise the choice that best suits your face from an anatomical, technical and aesthetic point of view. Once you have chosen the frame, you can see what your vision will be like with the various types of lenses, thanks to an “iPad” with an app dedicated to the eyes.
An exclusive service for a truly perfect “look”, every time!
Service Card
After your purchase
Guarantee of result and functionality
If for any reason the glasses we supply do not meet your needs, please come back within 30 days to take advantage of the Garanzia Totale di Risultato, which provides for the modification or replacement of the optical solution. The quality of the lenses and a good frame are of course important, but they are not enough for “perfect” glasses. Poliottica has its own in-house optical workshop and relies on the valuable skills of its specialised technicians who, thanks to their great experience and the innovative equipment at their disposal, professionally carry out the edging and centring of the lenses.
Non-adaptation to progressive lenses
Our centralised workshop specialises in fitting progressive lenses, which require particular skills, all so that we never fail in our mission to solve any kind of visual problem. This expertise allows us to offer our customers a guarantee whereby, if you cannot adapt to them, you can return the progressive lenses within 45 days of purchase and receive in exchange two lenses for distance and two lenses for near vision, both of a quality comparable to the previous ones.
Regular check-ups
Keeping a constant eye on your vision is advisable. A regular check-up is essential to keep your glasses working at their best, which is why six-monthly or yearly check-ups including a complete visual analysis are needed, while in the meantime your glasses go to the workshop for a thorough inspection.
Free servicing and repairs
Minor repairs (where possible) and cleaning of your glasses with an ultrasonic device are guaranteed. We recommend having your glasses checked at least every 6 months. These checks are in any case essential whenever you feel it necessary to restore perfect function and full comfort.
Insurance: theft, accidental breakage, loss and change of prescription
Frame and ophthalmic lens manufacturers provide a 2-year Guarantee1 which applies if a lack of conformity appears, not accidental damage. In other words, it must be a problem attributable to a defect existing at the time of purchase, as established by our assessment. Our Services and Assistance are to be understood as an extension of this guarantee, as they cover cases of accidental damage. For this reason, for every pair of made-to-measure glasses complete with prescription lenses and frame, a personal insurance lasting 12 months is activated:
- FOR THE LENSES: in the event of breakage, accidental damage that impairs function, theft2, loss2 or change of prescription, you will receive a 50% reduction on the reference price list for lenses of equal value. If you choose lenses of higher value, the difference will be charged.
- FOR THE FRAME: in the event of accidental breakage, theft2 or loss2, you will receive a 35% reduction on the reference price list for a frame of the same brand and model (where possible). If you change model and the new frame is worth more than the previous one, the difference will be charged.
1 3 years for ophthalmic lenses with the best anti-reflective coatings.
2 with a copy of the report filed with the competent authorities.
The leaflet
It’s all in the leaflet, in black and white
Every point on this page is printed, in Italian, in the leaflet you receive with your prescription glasses.
Keep it with your glasses, so you always have the benefits, guarantees and insurance to hand. If anything is unclear, just ask us and we’ll take the time to explain it.
